Neuro Physiotherapy Works Privacy Policy

 

The General Data Protection Regulation 2018 (GDPR) regulates through legal obligations the collection and processing of personal information. This privacy policy will help you understand how Neuro Physiotherapy Works ("us", "we", "our") uses and protects the data you provide when you contact us to make an enquiry or use our services.

 

Our Contact Details

Neuro Physiotherapy Works is run by a self-employed Neuro Physiotherapist, working as a sole trader, Laura Guise.

Name: Laura Guise (Neuro Physiotherapy Works)

Telephone: 07871794867

Email: neurophysiotherapyworks@gmail.com

Website: www.neurophysiotherapyworks.com

Date Privacy Policy Created: February 2025

 

Personal Information That We Collect

The personal information we collect depends on whether you are making an enquiry or commencing assessment/treatment with us.

When making an enquiry we request your name, contact details and a reason for contacting us. When commencing assessment/treatment we are required to gather and store more detailed information about you. This allows us to provide you with a safe and high-quality service.

 

We collect information about you that includes, but is not limited to:

  • Name
  • Date of birth
  • Email address
  • Telephone number(s)
  • Home address
  • GP surgery
  • NHS number
  • Occupational status
  • Next of kin contact name and number
  • Diagnosis (including date)
  • Medical history including medications
  • Current neurological symptoms
  • What you are hoping to achieve from Physiotherapy
  • Details of other health providers you may have recent or ongoing input from
  • Financial details that relate to payment for our services (we do not store card details)

 

Why We Collect Your Data

Most of the personal information we process is provided to us directly by you (or a third party acting on your behalf) for one of the following reasons:

  • To contact you following an enquiry
  • For our own internal records
  • To allow us to identify areas in which we should develop our service

 

We collect information from the following means:

  • From telephone calls made to Neuro Physiotherapy Works
  • Electronic enquires (website, social media or email)
  • Through our electronic ‘new client’ assessment form
  • Face to face assessment and treatment sessions
  • From other health professionals or care providers

 

To complete a safe assessment of you, we require accurate and detailed medical information. This information underpins the provision of care from us to you and is included in our legal documentation whereby we justify our assessments and interventions.

 

At times, we may be required to share your information with other health care practitioners, including but not exclusive to: GPs, Consultants, Physiotherapists, Occupational Therapists, Psychologists, Nurses, Speech and Language Therapists, Care Agencies, Case Managers. We will only share your personal data with your knowledge and consent with other appropriate professionals if applicable and appropriate. We will share information with other professionals e.g. GP and the police if you disclose any risk to yourself or others and this may be without your consent. 

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for collecting and processing your information are:

  1. Consent: By agreeing to this Privacy Policy you are consenting to us processing your personal data. You are able to remove your consent at any time using the contact details provided. However, if you object to the collection, sharing and use of your personal data we may be unable to provide you with our services.
  1. Legal Obligation: As professionals, Chartered Physiotherapists have a legal obligation to keep an accurate record of contact with clients and therefore personal information is required in order to complete documentation fully.
  1. Legitimate Interest: We have a legitimate interest to collect your data to enable us to do our job effectively and safely. We also have a legitimate interest in good governance and auditing business operations

 

Storing Your Data

We will only keep your information for as long as is deemed necessary. If you have contacted us for details of our services, and where this does not progress to assessment or treatment and we do not have any contracts with you, we will retain your personal data for a period of 12 months.  If you receive assessment or treatment, we will retain your personal data for 8 years following the completion of intervention. This data will be retained for the protection of you and the service and is required by professional liability insurance Terms and Conditions. Sometimes we may need to retain your data for longer, for example if a complaint has been made  or we are defending ourselves in a legal dispute.

 

We store personal information on secure devices and occasionally hard copy files that are kept in a secure location. Wherever possible, we limit paper copies of information. Personal information that we store or is protected by security controls, including two-factor authentication, and data encryption where appropriate.

All data that is no longer required is securely deleted or destroyed.

 

Your Rights Under GDPR

Under data protection law, you have rights including:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent at any time – Where we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at neurophysiotherapyworks@gmail.com

 

Cookies

We may collect your personal data when you visit our website, where we may collect your unique online electronic identifier; this is commonly known as an IP address. We will also collect electronic personal data when you first visit our website where we will place a small text file that is commonly known as a cookie on your computer. Cookies are used to identify visitors and to simplify accessibility, and to monitor visitor behaviour when viewing website content, navigating our website.

 

Children’s Privacy

Our services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we discover that someone under 18 has provided us with personal information, we will delete such information from our servers immediately. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

 

Complaints

Should you require information or in the event that you are not content with how we are managing your personal data, please contact Neuro Physiotherapy Works by using the contact details supplied.

You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO)

https://ico.org.uk/make-a-complaint/

ICO Helpline: 0303 123 1113.